Astro Imaging Toolbox and Seestar Companion are digital software products. This page explains how refunds are handled before and after license delivery, download or activation.
Astro Imaging Toolbox has a free demo available before purchase. The demo exists so customers can check compatibility, workflow fit and general behavior before buying a paid license.
For this reason, once an AIT license has been purchased and the software has been downloaded, activated or license access has been delivered, the purchase is generally non-refundable.
Seestar Companion is a lower-cost digital product for Seestar and Universal FITS analysis. It does not currently have a demo version because maintaining demo licensing would increase operational overhead and product cost.
Please review the product page, release notes and compatibility details before purchase. You can also contact support with pre-sale questions.
Refunds may be reviewed case by case only in exceptional situations, including:
If there is an administrative purchase problem, contact support using the same email address used for checkout. Include the product name, order email and a short description of the payment or license delivery issue.
If a refund is approved, the related license may be deactivated and future access to downloads, updates or license services for that purchase may be removed.
If you are unsure whether AIT or Seestar Companion fits your workflow, ask before purchasing. This is especially useful for compatibility questions, FITS workflows, Seestar folders, Windows/macOS support and AIT tier selection.